Terms and Conditions of use

 

Complications caused by any of the below may cause a delay in the processing and despatch of your order.

 

1. Placing an Order & Stock Availability

 

1.1. All items offered on our website are subject to availability. We endeavor to advise on our website any items that are currently out of stock, wherever possible. If an item ordered is out of stock we will notify you within two working days of your order being placed. We shall advise you of the likely time scale of any delay, but you are of course at liberty to cancel your order.

1.2. Orders for any of our products can be placed via our secure online checkout, or by telephoning using the payment option available on the website

1.3. All required fields and sections of our order forms must be completed with the correct information.

1.4. We aim to process and despatch all orders as quickly as possible - usually within two working days. Business orders may take longer due to verification and credit checking processes.

1.5. All orders are checked by our Order Verifying Team for the security of both you and us. Our Order Verifying Team may request proof of address and/or proof of identification from you before your order can be processed. If this is the case we will contact you giving you full details of what is required.

 

2. Website Accuracy

 

2.1. Our Website Production & Design team work extremely hard to ensure our website is as accurate as possible and in order to achieve this, our website is updated on everyday.

2.2. However we cannot guarantee the accuracy of information supplied, especially such things as product specifications, and promotions which may change without prior notice, before or after you have placed your order with us.

2.3. Products, prices, offers, and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability. If any of these should change to your detriment or become unavailable in the period after you have placed an order with us we will contact you before proceeding with the order.

2.4. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.

 

3. Product Warranty

 

3.1. All products come with a 12-month manufacturer's warrant except for mobile phone batteries which are covered by 6 months. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.

 

4. Delivery

4.1. Accessories - we endeavor to despatch all in stock accessories within 1-2 working days of the order being placed. Accessories are delivered by Royal Mail the class ans style dependent on your option choice when ordering

 

4.2. mobilephoneaccessoriesuk.co.uk cannot be held responsible for any delays with Royal Mail, and customers are advised to checkout Royal mails terms and conditions of service.

4.3. Parcels sent to the remotes parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland and the Isle of Man etc may take longer to deliver.

 

5. Privacy of Information

 

5.1. Any information collected by mobilephoneaccessoriesuk.co.uk , including that gathered at the time of ordering/registration, is collected lawfully and in accordance with the Data Protection Act 1998.

5.2. mobilephoneaccessoriesuk.co.uk do not sell or transmit any customers personal information, including email addresses, to any organisation for any purpose other than for processing orders placed with us (if necessary).

5.3. Where there is sufficient evidence to suggest that fraud is being perpetrated, (such as the stated name and address being different to that of the credit/debit card owner), mobilephoneaccessoriesuk.co.uk reserve the right to pass identification (such as name, address, email and ISP details) to other businesses, fraud data bases and relevant authorities.

5.4. From time to time we may send you information via email or post regarding your purchase or regarding other services/products available from mobilephoneaccessoriesuk.co.uk . We would always provide an "opt-out" or "unsubscribe" option in any electronic correspondence to enable you to stop any further mailings if you so wished.

 

6. Returns

 

6.1 If for any reason you wish to return a product or receive a replacement product please log into your account and fill in a return request of which upon approval an RMA number will be attached to your product in your order of which then you can reference on the package for return, enabling a quick and painless returns process, please do not send back a product without an RMA number this will delay and very much confuse the process and mobilephoneaccessoriesuk.co.uk will not be held responsible for the goods that are sent back without following the correct returns procedure

 

7. Your Legal Rights as a Consumer

 

7.1. These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law.

8. Complaints

 

8.1. If you have cause for complaint regarding any service or product provided by mobilephoneaccessoriesuk.co.uk please email full details for the attention of the Duty Manager to info@mobilephoneaccessoriesuk.co.uk